Customer Service

Technical Support Request

Contact Number

Please explain your issue

Request VAT Receipt

Comments

Order Date

Delivery Address

Please upload any relevant photos or documents

Order Cancellation Request

Contact Number

Comments

Date of order

Delivery Address

Please upload any relevant photos or documents

Terms & Conditions

I confirm I have read the terms & conditions found on the Fire Detection Shop website.*

Report Undelivered Goods

Contact Number

Comments

Delivery Address

Terms & Conditions

I agree that if my claim is proven to be false a fee may be applied to cover the shipping of the goods*

Report Incorrectly Ordered or Received Goods

Contact Number

Describe Issue

Date the Order Arrived

Comments Here

Please upload any relevant photos or documents

Terms & Conditions

I confirm I have read the terms & conditions found on the Fire Detection Shop website.*
I accept only consumer purchases can be refunded. Any trade purchases are refunded at the companies discretion.*

Report Faulty Goods

Fault Present

Tests (if any) carried out

Comments

Please upload any relevant photos or documents

Terms & Conditions

I agree that if my claim is proven to be false a fee may be applied to cover the shipping of the goods*

Project & Client

Project Name

Client / Duty Holder

Site Address

Contact

Designer / Organisation

Date

Standards & Scope

Applicable Standard

System Type

New Installation
Extension / Modification
Replacement / Upgrade

Fire Alarm Grade (BS 5839-6)

If applicable (e.g, mixed-use or residential) select the BS 5839-5 grade, otherwise leave as N/A

System Category (Life/Property/M)

Choose based on objectives defined by the Fire Risk Assessment (e.g, L2 for life safety with enhanced coverage, P1 for maximum property protection).

Declared Variations from BS 5839

Fire Risk Assessment (FRA) Inputs

Fire Risk Assessor / Company

FRA Date

FRA Reference

Evacuation Strategy

FRA Stated Design Requirements

Special Risks / Processes

Premises & Building Information

Building Use / Occupancy

Max Occupancy

Sleeping Risk?

Residential, hotel, care, HMO, etc.

No
Yes

Number of Storeys

Total Building Height (m)

Site Elevation (m AMSL)

Highest Floor Level (m)

Construction / Compartments

Stair & Escape Strategy

Documentation & Uploads

Upload Floor Plan(s)

Provide scaled plans (PDF preferred). Mark detector/sounder/MCP locations and zoning when available.

Attach FRA / Cause & Effect

Notes to Installer / Estimator

Customer Portal

Technical Support Request

Request VAT Receipt

Order Cancellation Request

Report Undelivered Goods

Report Incorrectly Ordered or Received Goods

Report Faulty Goods